Legal information
Privacy Policy
Last updated: 28 February 2025
Golden Crane ("we", "us", "our") is committed to protecting the personal information of those who engage with our services — including prospective residents, family members, and visitors to our website. This policy explains what information we collect, why we collect it, and how it is handled.
1. Who We Are
Golden Crane is a residential home for seniors located at 42 Castle Peak Road, Tuen Mun, New Territories, Hong Kong. We are registered with the Social Welfare Department of the Hong Kong Special Administrative Region under the Residential Care Homes (Elderly Persons) Ordinance.
For data-related enquiries, contact us at: [email protected]
2. Information We Collect
From website visitors
- Contact form submissions: name, email address, phone number, and any message content you provide
- Technical data collected via cookies: browser type, pages visited, approximate location (country/city), time on site
From prospective residents and their families
- Name, contact details, and relationship to the prospective resident
- General information about the senior's living situation and needs shared during enquiries or visits
- Preferences, comfort patterns, and daily habits noted during introduction stays (with consent)
From current residents and their families
- Personal and contact information for administrative and communication purposes
- Observations relevant to resident care and wellbeing, held with strict confidentiality
3. How We Use Your Information
- To respond to enquiries submitted via our contact form or by telephone
- To arrange and document introduction stays and residential arrangements
- To communicate with families about their relative's experience and wellbeing
- To maintain internal records as required by Hong Kong regulatory obligations
- To improve our website through anonymised analytics data
We do not use personal information for marketing purposes without explicit consent, and we do not sell or rent your data to any third party.
4. Legal Basis for Processing
We process personal information on the following grounds, in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Hong Kong):
- Consent — where you have provided contact information voluntarily via our form
- Contractual necessity — where a residential arrangement has been entered into
- Legitimate interest — for general website analytics and administration
- Legal obligation — to meet requirements under relevant Hong Kong ordinances
5. Data Retention
Enquiry and contact form data is retained for up to 12 months unless a residential arrangement follows, in which case relevant records are retained for the duration of the arrangement and up to 7 years thereafter, as required by law. Website analytics data is retained in anonymised form for up to 26 months.
6. Data Protection Measures
- Personal records are stored securely and access is limited to staff with a legitimate reason to view them
- Website data is transmitted over encrypted (HTTPS) connections
- We do not share resident information with third parties without consent, except as required by law
- Staff are expected to handle all personal information with discretion and care
7. Cookies
Our website uses cookies to understand how visitors use the site and to remember preferences. You may adjust your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to function.
8. Third-Party Services
We may use third-party tools including website analytics services and email platforms. These services have their own privacy policies and may process data on our behalf. We do not permit third parties to use your data for their own purposes.
9. Your Rights
Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw consent where processing is based on consent
- Request deletion of data we are not required to retain by law
- Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD)
To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days as required by the Ordinance.
10. Children
Our services are provided to adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently received data from a minor, please contact us and we will remove it promptly.
11. Links to External Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be reflected in the "Last updated" date above. Continued use of our website or services after changes constitutes acceptance of the updated policy.
13. Contact
For any questions or requests relating to your personal data, please contact:
Golden Crane
42 Castle Peak Road, Tuen Mun, New Territories, Hong Kong
Email: [email protected]
Phone: +852 3471 6829